Do we need AI for automation?

Often not. Plain rules handle most steps. We add AI where the content of an email or a ticket has to be understood.

What tools do you build on?

On tools chosen to fit the systems you already have. We check what they can do before agreeing the scope.

Who looks after the automation after rollout?

We agree it in the scope: a handover to your team or continued work with us.

Which process should we start with?

The one that most often lands back on you or holds up the team. If that is not clear, Business Discovery helps.

Workflow automation

Every case has an owner, a deadline and a next step

We automate repetitive steps in handling inquiries, quotes and jobs, and add AI where it helps.

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30 minutes, free.

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Illustrative example · fictional companyAn inquiry from the web form through a working week

MonTueWedThuFri

Mon 9:10
Inquiry from the web form
Assigned to Anna, sales. Reply due Tuesday, 12:00.
Mon 11:20
Email with an unusual scope
It fits no rule, so it goes to the sales manager.
Tue 10:40
Anna sends the quote
On time. If the customer does not reply, a reminder comes on Friday.
Waiting for the customer
Fri 10:40
Reminder for Anna
No reply from the customer for 3 days. The reminder includes the contact history.

The automation keeps track of deadlines and passes cases on. Pricing, the content of the quote and the conversation with the customer stay with a person.

What we do

We map how a case really moves through the company: who, in which tool and where it waits.
Every step gets a person responsible, a deadline and a next step.
We automate the repetitive steps: assignment, reminders, statuses, documents.
Exceptions go to the person responsible, with the case history. We add AI where free-form text has to be understood.

What you get

A process map showing where cases wait.
A working flow in the tools you use.
Rules for handing over exceptions and a short note for the team: what happens on its own and what people do.

Inquiries, quotes and returning customers

Every inquiry lands in one place with a person responsible, a quote without a reply comes back with a reminder, and after a purchase the customer gets a message about the next order or service. Which acquisition channels pay off is shown by data analytics.

How we start

Initial call
30 minutes, free
You tell us what you want to improve or build. We say plainly whether we can help and where to start.
Business Discovery
PLN 5,000 net
The default first stage of the work, about 1–2 weeks from receiving the agreed access. NDA before access, payment on completion. You get a report, recommendations and a plan for the next steps; three months of basic Steering Center to review the report are included.
Implementation
Scope and price agreed separately
If we go further, we agree the scope and price. Discovery carries no obligation to continue; exceptions to this order are agreed case by case.

With automation, Discovery helps identify the process that weighs most on your team.

Questions about this service

Do we need AI for automation?: Often not. Plain rules handle most steps. We add AI where the content of an email or a ticket has to be understood.
What tools do you build on?: On tools chosen to fit the systems you already have. We check what they can do before agreeing the scope.
Who looks after the automation after rollout?: We agree it in the scope: a handover to your team or continued work with us.
Which process should we start with?: The one that most often lands back on you or holds up the team. If that is not clear, Business Discovery helps.

Let's talk about the process that keeps landing on you

Describe how a case moves today. We'll check which steps are worth automating.

Tomasz Pijanowskifounder of ToruAI